Returns, refunds and cancellation policy

(1)      Introduction

We understand that from time to time you may wish to return a product to us or cancel a booking.

We have created this 30 day returns policy to enable you to return products and cancel bookings to us in appropriate circumstances.

This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).

(2)           Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a)            we receive the returned product within 30 days following the date of purchase of the product;

(b)            the returned product is unused, in a condition enabling us to sell the product as new;

(c)            you comply with the returns/cancellation procedure set out below.

 (3)           Returns procedure

In order to take advantage of your rights under this returns policy, you must:

a)    E-mail or telephone Canolfan Soar or Theatr Soar to inform us of your intention to return the product

b)    Return the product intact to Canolfan Soar.

Products returned under this policy must be sent to:

Canolfan Soar, Pontmorlais, Merthyr Tudful CF47 8UB

You will be responsible for paying postage costs associated with returns under this policy.

(4)   Cancellation

In order to cancel a room booking you must inform us of your intention at least 1 week in advance.  A cancellation fee of 25% of the cost of the booking will be charged to you on cancellation.  If a booking is cancelled within 48 hours of the event a 50% cancellation fee will be charged.  In the event of a no show, you will be liable to pay the full amount of the booking.

(5)           Refunds

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges and including the costs of returning the product to us).

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we received your returned product.

(6)           Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

(a)            we will not refund or exchange the product;

(b)            we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c)            if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

(7)           About us

Our full name is Canolfan a Menter Gymraeg Merthyr Tudful

Our registered office and principal trading address is Canolfan Soar, Pontmorlais, Merthyr Tudful CF47 8UB

Our company registration number is 06249902

Our email address is e-mail is lis@merthyrtudful.com